This project has been funded with support from the European Commission.
This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Training of Lecturers
Training for Paediatricians and Paediatric Students
Multilanguage dictionary of medical terms
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Contractual Partners
From this section it is possible to access to a description of each contractual partner of the Softis-Ped project.
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Lecturers
From this section it is possible to access to the information about the paediatric lecturers involved in the Softis-Ped Project in the 5 European countries involved.
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Residents Working with Children Information
From this section it is possible to access to the information about the paediatricians involved in the Softis-Ped Project in the 5 European countries involved.
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Paediatric students
From this section it is possible to access to the information about the paediatric students involved in the Softis-Ped Project in the 5 European countries involved.
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Associated Partners
As a result of the exploitation activity a number of associated partners officially joined the project in order to contribute to the improvement of the project impact on their target groups and to ensure the project sustainability by continuing using the project deliverables in the next years.
Events
The Softis-Ped project has been promoted trough conferences and articles.
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Conferences
The Softis-Ped project was presented in a number of events in order to report about the activities carried out and the results achieved
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Training Activity
The training activity 'Soft Skills in Pediatrics' was held at the University of Medicine and Pharmacy of Tirgu Mures (RO)
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Press Review
The Softis-Ped project partnership made contacts with web sites focusing on the fields of paediatrics and education
This section of the Softis-Ped portal provides administrative information for the project contractual partners and for the European Commission and it is password protected.
Training for Paediatricians and Paediatric Students
Homepage > Training > Training for Paediatricians and Paediatric Students
This training package is addressed to students and medical practitioners in paediatrics on how to autonomously learn, develop and consolidate their soft skills for improving the quality of paediatric services.
Communicating in a Multicultural Environment
2.1 Active Listening
Active listening is a communication technique that is used in counseling, training, and conflict resolution. It requires that the listener fully concentrate, understand, respond and then remember what is being said. An excellent tool to practice this soft skill is to incorporate the skill of echoing back to the conversation partner. Echoing simply means that we state back to the conversation partner what has been understood and heard. Misunderstandings between parties often arise and arguments can start or worsen because people miss this vital step. For example, when doctors interrupt patients’ oral description of pain during history taking – whether the pain described is of physical or emotional nature – and immediately start giving advice, offer solutions or prescribe treatment or medication, patients will instantly loose trust in the doctor-patient-relationship. Even the best physician can greatly improve the relationship with his patients if he practices this skill.
Echoing can also be used to calm an upset patient. Simply restating the emotional pain that the patient is going through at the moment will signal to the patient that he or she is being heard and that someone cares. In most cases, this will instantly calm the patient and the tending physician can continue with the important task of helping the patient medically.
Active listening is one of the most important tools that a doctor should use, because it helps him gain more information about the patient and his current condition.
It involves the listener observing the speaker's behavior and body language, which makes this specific skill not that easy to master.
Echoing can also be used to calm an upset patient. Simply restating the emotional pain that the patient is going through at the moment will signal to the patient that he or she is being heard and that someone cares. In most cases, this will instantly calm the patient and the tending physician can continue with the important task of helping the patient medically.
Active listening is one of the most important tools that a doctor should use, because it helps him gain more information about the patient and his current condition.
It involves the listener observing the speaker's behavior and body language, which makes this specific skill not that easy to master.
Practical Applications
- Role Play – Active ListeningRole Play for practising Active Listening for improving the doctor-patient-communication
- Practical Activity – Active ListeningExercise for improving the Active Listening.
Online Resources
- Active listening skills with examplesThis website describes the soft skill active listening and gives some advices for an improved communication.
- Skills you need: Active ListeningThis website describes verbal and nonverbal signs that can help to a more effective communication.
