Lifelong Learning Programme

This project has been funded with support from the European Commission.
This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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Training of Lecturers

Homepage > Training > Training of Lecturers

This training package is addressed to lecturers and trainers in the field of paediatrics on how to assist paediatric undergraduate and resident students in developing and consolidating their soft skills for improving the quality of paediatric services.

Communication with Children

Communication with Children

Communication is a social act that can be performed deliberately or involuntarily, consciously or unconsciously – through gestures, mimic, posture, dressing style, even silence being possible to transmit specific messages. Doctor-patient communication is a major component of the process of health care. Doctors are in a unique position of respect and power. Effective doctor-patient communication can be a source of motivation, incentive, reassurance, and support. A good doctor-patient relationship can increase job satisfaction and reinforce patients' self-confidence, motivation, and positive view of their health status, which may influence their health outcomes

Communicating with parents

Communicating with parents

During the medical examinations doctors and parents should understood each other, without this there won’t be a mutual confidence. This kind of relationship is really complex, there are cognitive and affective barriers in the communication. To ensure good communication between parents and health care providers it’s necessary to understand what parents consider important about doctor-patient/parent relationships and what are the most critical points of medical encounters. This chapter present the base of the relationship between doctors and parents and will show how this can be improved by communication skills.

Communicating with peers

Communicating with peers

Among the most important soft skills for paediatrics teamwork communication constitutes an essential approach to assure patient’s and relative’s confort and promote a whole quality of care. In this chapter we will focus on specific competences and professional attitude to empower teamwork communication and promote the inclusion of patients and relatives in clinical decision making processes.

Communicating with health care staff

Communicating with health care staff

There are several interfaces and handoffs during the hospitalization between health care staff and technicians in pediatrics. Since they also have different levels of education and occupational training, it is thought that good communication will lead to improved information flow and to increased patient and family satisfaction with care. This chapter has the intent to present the most important aspects involved in communicating with other health care staff in paediatrics. These are: types of communication (channels, styles, barriers), soft skills and the way of teaching and learning soft skills.

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This project has been funded with support from the European Commission. This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.