Lifelong Learning Programme

This project has been funded with support from the European Commission.
This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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Training of Lecturers

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This training package is addressed to lecturers and trainers in the field of paediatrics on how to assist paediatric undergraduate and resident students in developing and consolidating their soft skills for improving the quality of paediatric services.

Communicating with Other Health Care Staff in Pediatrics

Table of Content

5.2. Types of Communication
5.2.3. Communication Barriers (Personal Differences and Values, Cultures, Generations, Genders – e.g. Male Physicians Female Nurses, Professional Status And Payment)
Working in a hospital environment means that you have to deal with a divergent set of people, not only patients but also other heath carers.

Efforts to improve health care safety and quality are often jeopardized by the communication and collaboration barriers that exist between clinical staff. Although every organization is unique, the barriers to effective communication that organizations face have some common themes.

Some of those themes are: personal values and expectations, personality differences, hierarchy, culture and ethnicity, generational differences, gender, historical interprofessional and intraprofessional rivalries, differences in schedules and professional routines, differences in accountability, payment, and rewards.

Health care environments are characterized by a hierarchical culture where doctors are usually at the top. A review of the organizational communication literature shows that hierarchies are in fact a common barrier to effective communication and collaboration When this kind of system exists it is not uncommon that people on the lower end of the hierarchy feel uncomfortable speaking up about problems or concerns. Intimidating behavior by individuals at the top of a hierarchy can hinder communication and give the impression that the individual is unapproachable.

Issues around gender and age differences in communication styles, values, and expectations are common in all workplace situations. In the health care industry, where most doctors are male and with a high average age and most nurses are young and female, communication problems are further accentuated by gender differences.

Communicating with a range of various people is certainly not an easy task to achieve due to all kind off barriers. Health carers must be aware of these barriers and try to reduce their impact by continually checking understanding and by offering appropriate feedback.
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This project has been funded with support from the European Commission. This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.