This project has been funded with support from the European Commission.
This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Training of Lecturers
Training for Paediatricians and Paediatric Students
Multilanguage dictionary of medical terms
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Contractual Partners
From this section it is possible to access to a description of each contractual partner of the Softis-Ped project.
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Lecturers
From this section it is possible to access to the information about the paediatric lecturers involved in the Softis-Ped Project in the 5 European countries involved.
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Residents Working with Children Information
From this section it is possible to access to the information about the paediatricians involved in the Softis-Ped Project in the 5 European countries involved.
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Paediatric students
From this section it is possible to access to the information about the paediatric students involved in the Softis-Ped Project in the 5 European countries involved.
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Associated Partners
As a result of the exploitation activity a number of associated partners officially joined the project in order to contribute to the improvement of the project impact on their target groups and to ensure the project sustainability by continuing using the project deliverables in the next years.
Events
The Softis-Ped project has been promoted trough conferences and articles.
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Conferences
The Softis-Ped project was presented in a number of events in order to report about the activities carried out and the results achieved
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Training Activity
The training activity 'Soft Skills in Pediatrics' was held at the University of Medicine and Pharmacy of Tirgu Mures (RO)
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Press Review
The Softis-Ped project partnership made contacts with web sites focusing on the fields of paediatrics and education
This section of the Softis-Ped portal provides administrative information for the project contractual partners and for the European Commission and it is password protected.
Training of Lecturers
Homepage > Training > Training of Lecturers
This training package is addressed to lecturers and trainers in the field of paediatrics on how to assist paediatric undergraduate and resident students in developing and consolidating their soft skills for improving the quality of paediatric services.
Communicating with Other Health Care Staff in Pediatrics
5.2. Types of Communication
5.2.5. Attitude: Respectful, Non-punitive Atmosphere, Managing Negative Interactions
Working with other health carers is fundamental but at the same time it is not an easy task and can sometimes lead to misunderstandings, squabbles, negative atmosphere.
Encouraging and enhancing positive communication between staff is the key to building effective teamwork, minimising poor communication and avoiding conflict. This can be achieved through the development of open, honest and supportive team communication. Conflict will also be minimised trough sharing skills and knowledge with colleagues and through acknowledging the efforts and achievements of each other. As Faragher and MacNaughton (1998) state: “…the staff must be able to communicate well with each other and develop good working relationships…They must be able to pool their ideas, resolve differences of opinion and conflicts and work out strategies for approaching their work”.
Opportunities should be available for staff to meet regularly to openly discuss issues, develop common goals, solve problems and make joint decisions about the operations of the service that affect children, staff and families. This will enable staff to reflect upon plan for and improve practice. Staff teams can also encourage individual members to continually reflect on and evaluate their own practice, and to consider their role in participating actively and equitably as a team member.
Policies and procedures that are consistently implemented are also central to supporting communication, avoiding conflict and solving problems. Clear policies and procedures for team communication, handling complaints and grievances, professional development, performance appraisal, and occupational health and safety will provide clear guidance and support to staff on service commitments and expectations in these areas.
Environmental considerations are also a factor when considering supporting staff communication. These include staff working conditions, access to training and resources, and facilities such as staff rooms and meeting areas. These factors underpin staff capacity and willingness to engage in developing a strong team culture that is characterised by open, supportive, positive communication.
Encouraging and enhancing positive communication between staff is the key to building effective teamwork, minimising poor communication and avoiding conflict. This can be achieved through the development of open, honest and supportive team communication. Conflict will also be minimised trough sharing skills and knowledge with colleagues and through acknowledging the efforts and achievements of each other. As Faragher and MacNaughton (1998) state: “…the staff must be able to communicate well with each other and develop good working relationships…They must be able to pool their ideas, resolve differences of opinion and conflicts and work out strategies for approaching their work”.
Opportunities should be available for staff to meet regularly to openly discuss issues, develop common goals, solve problems and make joint decisions about the operations of the service that affect children, staff and families. This will enable staff to reflect upon plan for and improve practice. Staff teams can also encourage individual members to continually reflect on and evaluate their own practice, and to consider their role in participating actively and equitably as a team member.
Policies and procedures that are consistently implemented are also central to supporting communication, avoiding conflict and solving problems. Clear policies and procedures for team communication, handling complaints and grievances, professional development, performance appraisal, and occupational health and safety will provide clear guidance and support to staff on service commitments and expectations in these areas.
Environmental considerations are also a factor when considering supporting staff communication. These include staff working conditions, access to training and resources, and facilities such as staff rooms and meeting areas. These factors underpin staff capacity and willingness to engage in developing a strong team culture that is characterised by open, supportive, positive communication.
Practical Activity
- Types of communicationThis slide presentation has the intent to illustrate the different types of communication described in Chapter 5.2, related to communication with other health care staff in pediatrics.
Online Resources
- Positive staff interactions: benefits for childrenOnline article showing benefits of building positive staff interactions and describing how staff interactions contribute to quality care for children.
