This project has been funded with support from the European Commission.
This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Training of Lecturers
Training for Paediatricians and Paediatric Students
Multilanguage dictionary of medical terms
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Contractual Partners
From this section it is possible to access to a description of each contractual partner of the Softis-Ped project.
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Lecturers
From this section it is possible to access to the information about the paediatric lecturers involved in the Softis-Ped Project in the 5 European countries involved.
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Residents Working with Children Information
From this section it is possible to access to the information about the paediatricians involved in the Softis-Ped Project in the 5 European countries involved.
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Paediatric students
From this section it is possible to access to the information about the paediatric students involved in the Softis-Ped Project in the 5 European countries involved.
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Associated Partners
As a result of the exploitation activity a number of associated partners officially joined the project in order to contribute to the improvement of the project impact on their target groups and to ensure the project sustainability by continuing using the project deliverables in the next years.
Events
The Softis-Ped project has been promoted trough conferences and articles.
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Conferences
The Softis-Ped project was presented in a number of events in order to report about the activities carried out and the results achieved
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Training Activity
The training activity 'Soft Skills in Pediatrics' was held at the University of Medicine and Pharmacy of Tirgu Mures (RO)
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Press Review
The Softis-Ped project partnership made contacts with web sites focusing on the fields of paediatrics and education
This section of the Softis-Ped portal provides administrative information for the project contractual partners and for the European Commission and it is password protected.
Training for Paediatricians and Paediatric Students
Homepage > Training > Training for Paediatricians and Paediatric Students
This training package is addressed to students and medical practitioners in paediatrics on how to autonomously learn, develop and consolidate their soft skills for improving the quality of paediatric services.
Communicating with Parents
2.4 Listening to a Parent’s Concerns
Listening well is an essential part of communication. This requires the provision of adequate time and patience, and the willingness to listen to parents’ concern. A quiet room, lack of interruptions, provision of chairs for the parents, sitting at an appropriate distance, good eye contact, etc., are helpful to enhance listening and learning from the parents. The general experience that paediatricians’ listening skills are good. However, a lot of physicians tend to interrupt patients after listening to the symptoms for only 18 seconds because they have only a very limited time to spend with patients. Later, they may lead the entire conversation in a way that the patients will never be able to finish their sentences. Consequently, this often leads to an incomplete description of the child’s problems with more than half of the total symptoms remaining hidden or untold. In case of primary paediatric care this time might be even shorter and more information might be missed as doctors must communicate with two persons instead of only one. Although in case of younger children it is the parent who is more trusted by physicians in terms of providing the correct information about symptoms, the child cannot be ignored during the visit either. Listening to patients doesn’t require that much time doctors suppose: most patients finish their first sentences without interruption in 60 seconds and none of them required more than 150 seconds not even when encouraged to do so.
Communicating with others is an important part of life. In the clinical setting, communication both between health professionals; and with patients, is an important part of the therapeutic relationship.
There are three pillars of medical communication:
Communicating with others is an important part of life. In the clinical setting, communication both between health professionals; and with patients, is an important part of the therapeutic relationship.
There are three pillars of medical communication:
- Communication prone behaviour: attention, empathy, openness etc.
- Tools for information extraction: listening, clarification, summarizing patient’s story, informing
- Avoid: withheld and/or restricted information, too dominant behaviour, interruption
Practical Applications
- Believes and misbelieves (Mandatory and optional vaccinations)As any medical intervention vaccinations might have side effects, too. Lacking the appropriate knowledge some adults believe that vaccination is more dangerous than lacking it.
- Google dad and Wikipedia momThe elder generation tried to be informed from the famous handbook of Benjamin Spock, the younger generation surfs on the internet to learn about sickness and medication. This latter method is not riskless.
Online Resources
Poor Communication
Role play example of exaggerated poor clinical communication, used for class project.
- Communicating with Pediatric Patients and their Families: the Texas Children’s Hospital Guide for Physicians, Nurses and other Healthcare ProfessionalsThe guide will help healthcare professionals convey compassion and empathy and improve patient satisfaction with the care they receive.
- 6 simple ways to master patient communication Zalman has devised an easy way to help students remember the communication skills they need for practice, summed up in a catchy acronym: RESPECT.
- Communicating with Patients Eight tips that may assist in continuing to provide high quality healthcare
