Lifelong Learning Programme

This project has been funded with support from the European Commission.
This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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Training of Lecturers

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This training package is addressed to lecturers and trainers in the field of paediatrics on how to assist paediatric undergraduate and resident students in developing and consolidating their soft skills for improving the quality of paediatric services.

Communicating with Peers

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4.3. Soft skills
Regarding the article published by Gibert A. et al, we proceeded to provide a list of soft skills a team leader should have in order to have collaboration and a good teamwork. Some of them are from our own harvest.
  • Time management: this person should be good at scheduling a timetable, trying not to make his/her companions “ wasting” their time and working more effectively.
  • Quick decision-making: someone who makes quick decisions when required, always considering the facts and alternatives available
  • Emotional intelligence: a person able to create a pleasant human environment for work, showing humility, empathy, friendliness, unselfishness. We can also describe this person like someone polite, easygoing … He/she would inspire a strong desire to succeed among team members.
  • Resilience: respond effectively to disappointments and setbacks, receive criticism in a good manner
  • Flexibility: be adaptable and receptive to new ideas, adjust to continuous changing work demands and circumstances
  • Persuasion: gain agreement to proposals and ideas, stand ground in the face of opposition
  • Initiative and creativity: someone proactive and self-starting, seizes opportunities and acts upon them
  • Leadership: people who create the conditions that allow people to grow and do their best. It also includes training and mentoring new and young team members
  • Cultural and diversity awareness: communicates well with diverse people, shows respect to others opinions or values
  • Conformity to social rules: someone who governs his dress, body language, tone of voice and vocabulary according to the particularity of each situation
  • Building external working relationships: a person who mantains positive relationships with people beyond his own team, forges useful partnerships with people across other organizations
  • Conflict resolution: that kind of people who promote harmony and consensus through diplomatic handling and disagreements
  • Inspiring moral trust: this person shows loyalty within the team, shares information, treats all fairly, keeping his/her word, …
  • Inspiring competence-based trust: inspires confidence in his/her own capacitites and skills, underlying his/her competences and values to others
  • Strategic thinking: someone able to think at a big level, with a long-term view of the future
  • Assertiveness: someone who defends his/her rights, expresses his/her opinions and makes suggestions truthfully without agresiveness or passivitiy, showing respect to others
  • Courtesy: frequently using the words “please”, “thank you”, “excuse me” in dealing with colleagues and patients
In summary, a good team leader should have as many of these features as posible. These characteristics would be the perfect mixture in order to create a very good environment for work, increase effectiveness and of course make for progress as the aim goal.
Online Resources
Bibiography
  • Scott J. How healthcare leaders can increase emotional intelligence. Radiology Management. 2013; (Supplement):11-16.
  • Treem Guerin T. Relationships matter: the role for social-emotional learning in an Interprofesional Global Health Education. Journal of Law, Medicine and Ethics. 2014; (Supplement): 38-43.

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This project has been funded with support from the European Commission. This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.