This training package is addressed to lecturers and trainers in the field of paediatrics on how to assist paediatric undergraduate and resident students in developing and consolidating their soft skills for improving the quality of paediatric services.
Communication with Children
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1.3. Soft-skills in communicating with children
Some of the most important soft skills involved in pediatric care that are likely to facilitate communication with children are detailed below:
- Observation and Listening: the art of communication requires not only verbal skills but also observational and listening skills.
- Medical jargon versus simple language: use of medical jargon can create communication barriers, therefore pediatricians should keep it plain, simple and softer.
- Asking questions: it is important to keep children in conversation through the art of asking questions while not ignoring children’s own questions
- Empathy: an empathetic response is especially important when strong negative emotions such as anger, fear or sadness are involved
- Active Listening: certain factors can support or hinder active listening.
- Humor: humor can be seen as a path to establish a spontaneous, warm relationship with the patient, to decrease the anxiety and the feeling of social distance between the doctor and the patient.
- Solving problems and critical thinking: critical thinking abilities help face the crisis situations, solve problems and surmount conflicts
- Intercultural sensitivity: communication with sick children should be sensitive to the patient’s and family’s needs and respect the values of their health beliefs and practices.
Online Resources
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