This project has been funded with support from the European Commission.
This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Training of Lecturers
Training for Paediatricians and Paediatric Students
Multilanguage dictionary of medical terms
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Contractual Partners
From this section it is possible to access to a description of each contractual partner of the Softis-Ped project.
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Lecturers
From this section it is possible to access to the information about the paediatric lecturers involved in the Softis-Ped Project in the 5 European countries involved.
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Residents Working with Children Information
From this section it is possible to access to the information about the paediatricians involved in the Softis-Ped Project in the 5 European countries involved.
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Paediatric students
From this section it is possible to access to the information about the paediatric students involved in the Softis-Ped Project in the 5 European countries involved.
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Associated Partners
As a result of the exploitation activity a number of associated partners officially joined the project in order to contribute to the improvement of the project impact on their target groups and to ensure the project sustainability by continuing using the project deliverables in the next years.
Events
The Softis-Ped project has been promoted trough conferences and articles.
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Conferences
The Softis-Ped project was presented in a number of events in order to report about the activities carried out and the results achieved
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Training Activity
The training activity 'Soft Skills in Pediatrics' was held at the University of Medicine and Pharmacy of Tirgu Mures (RO)
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Press Review
The Softis-Ped project partnership made contacts with web sites focusing on the fields of paediatrics and education
This section of the Softis-Ped portal provides administrative information for the project contractual partners and for the European Commission and it is password protected.
Training of Lecturers
Homepage > Training > Training of Lecturers
This training package is addressed to lecturers and trainers in the field of paediatrics on how to assist paediatric undergraduate and resident students in developing and consolidating their soft skills for improving the quality of paediatric services.
Communicating with Other Health Care Staff in Pediatrics
5.2. Types of Communication
5.2.1. Channels: Oral, on the Phone, Written
Oral
Oral communication is one of the main types of communication. It includes individuals conversing with each other, be it direct conversation or telephonic conversation.
When speaking orally to another health carer it is important to use a clear speech, selection of appropriate language, a correct use of tone, pace and pitch.
It is also important to consider active listening skills. Active listening is about being involved, really listening and asking questions.
Direct communication includes not only verbal communication but also non-verbal communication. When conversing with health carers it’s important to consider your posture, facial expressions, eye contact, appropriate use of touch and personal space, gestures.
On the Phone
Phone communication is a way of oral communication, but the great part of non-verbal communication gets lost during a phone call: messages can become muddled and meanings misinterpreted. This is why it is necessary to pay attention to individual verbal skills when talking at the phone.
Talking with a colleague on the phone can often be a difficult task. In particular, caller might be careful using a clear and professional language, adopting a positive tone, clearing his own enunciation, trying to be positive during all the conversation. It’s important to always treat the speaker with courteousness, care and consideration.
Written
Written communication is one of the two main types of communication, along with oral communication. It is used for different purposes: appointments, meetings, visits, test results, diagnosis, to do list.
One of the most popular finality of written communication between health carers is formal records, in this case accuracy of the written word is extremely important. Inaccuracies in the writing can lead to disastrous results, like giving a wrong treatment.
Written communication can have advantages and disadvantages. One advantage to using written forms of communication is that written messages do not have to be delivered on the spur of the moment; instead, they can be edited and revised several times before they are sent so that the content can be shaped to maximum effect. Another advantage is that written communication provides a permanent record of the messages and can be saved for later study. Since they are permanent, written forms of communication also enable recipients to take more time in reviewing the message and providing appropriate feedback.
There are also several potential pitfalls associated with written communication, however. For instance, unlike oral communication, wherein impressions and reactions are exchanged instantaneously, the sender of written communication does not generally receive immediate feedback to his or her message.
In addition, written messages often take more time to compose.
Oral communication is one of the main types of communication. It includes individuals conversing with each other, be it direct conversation or telephonic conversation.
When speaking orally to another health carer it is important to use a clear speech, selection of appropriate language, a correct use of tone, pace and pitch.
It is also important to consider active listening skills. Active listening is about being involved, really listening and asking questions.
Direct communication includes not only verbal communication but also non-verbal communication. When conversing with health carers it’s important to consider your posture, facial expressions, eye contact, appropriate use of touch and personal space, gestures.
On the Phone
Phone communication is a way of oral communication, but the great part of non-verbal communication gets lost during a phone call: messages can become muddled and meanings misinterpreted. This is why it is necessary to pay attention to individual verbal skills when talking at the phone.
Talking with a colleague on the phone can often be a difficult task. In particular, caller might be careful using a clear and professional language, adopting a positive tone, clearing his own enunciation, trying to be positive during all the conversation. It’s important to always treat the speaker with courteousness, care and consideration.
Written
Written communication is one of the two main types of communication, along with oral communication. It is used for different purposes: appointments, meetings, visits, test results, diagnosis, to do list.
One of the most popular finality of written communication between health carers is formal records, in this case accuracy of the written word is extremely important. Inaccuracies in the writing can lead to disastrous results, like giving a wrong treatment.
Written communication can have advantages and disadvantages. One advantage to using written forms of communication is that written messages do not have to be delivered on the spur of the moment; instead, they can be edited and revised several times before they are sent so that the content can be shaped to maximum effect. Another advantage is that written communication provides a permanent record of the messages and can be saved for later study. Since they are permanent, written forms of communication also enable recipients to take more time in reviewing the message and providing appropriate feedback.
There are also several potential pitfalls associated with written communication, however. For instance, unlike oral communication, wherein impressions and reactions are exchanged instantaneously, the sender of written communication does not generally receive immediate feedback to his or her message.
In addition, written messages often take more time to compose.
Online Resources
- On the phone communicationOnline article giving helpful hints about communication on the phone.
- Written communicationOnline article presenting the characteristics of written communication and its advantages and disadvantages.
